Terms & Conditions

Terms & Conditions ✦ Live Plant Shipping

Last updated: September 2026

Hi plant friend ♡

By placing an order with La La Plants, you agree to the terms below. I know this part isn’t as fun as looking at pretty leaves, but it helps keep everything clear and fair for both of us ♡

🌿 Live Arrival Guarantee

I pack every plant with lots of care and intention so it has the best chance of arriving safely.

I guarantee that your plant will arrive alive and in good condition when shipped using my standard shipping method.
If your plant arrives damaged or dead, please contact me within 6 hours of delivery and include clear photos of the plant and packaging.
Claims submitted after 6 hours of delivery are not eligible for a refund or replacement.

📦 Shipping Days & Transit

I like to give plants the best chance of a smooth little journey ✦

I ship plants Monday through Wednesday to help avoid weekend delays.
I’m not responsible for carrier delays, extreme weather, or circumstances outside my control.
During especially hot or cold weather, I strongly recommend expedited shipping to reduce transit stress.
If weather conditions look unsafe, I may hold your order until it’s safer to ship.

🌡️ Weather Happens

Plants are living things, and unfortunately they’re not fans of weather drama either 🥲

Shipping in extreme heat above 95°F or freezing temperatures below 32°F is at your own risk.
I’m not responsible for heat or cold damage caused by weather during transit.
When available, I may offer heat packs or cold packs as add-ons. It’s your responsibility to select them when needed.

🔄 Returns, Refunds & Plant Oopsies

Because each plant is alive and perishable, all sales are final and I don’t accept returns.

If your plant arrives damaged, I may offer a replacement or store credit at my discretion, subject to photo verification within 6 hours of delivery.
Shipping costs are non-refundable.

🌱 Once Your Plant Comes Home

Once your plant has arrived alive and safely, its next chapter is in your hands ♡

Care responsibility transfers to you upon delivery.
I’m not responsible for decline caused by watering, lighting, humidity, temperature, pests, acclimation, or other environmental conditions after delivery.
I always recommend checking the specific care needs of your new plant before purchasing, and I’ll include a little care guide to help make the transition easier ♡

📋 Order Changes & Cancellations

Changed your mind? It happens.

You may cancel or modify your order within 24 hours of purchase, as long as it hasn’t already shipped.
Once your order has shipped, it can’t be cancelled or modified.

📬 Contact Us

If you have any questions or concerns about your order, please reach out to me through our Contact page. I'm happy to help!

Thank you for supporting La La Plants. I pour my heart into every plant I grow and ship ♡